Attachments
- Pre-Enrolled and Enrolled Student Groups
- Change Preferred Language for Student Contact
- General Triggers
- How does an Administrator edit a student's name?
- New Membership Changes Report
- Delegated eForms
Operoo Account
- How to create a test Student Profile
- Do I need my Operoo credentials if my school uses a school portal with SSO?
- I am not receiving the password reset email
- I have multiple accounts / Why do I have several usernames?
- I can't sign in - account or password problems
- I Forgot My Email Address
Care Profiles
- Colour Guide: Medical Condition Risk Level
- User is unable to find your profile request as they have an existing Operoo account
- How to change parent IDs
- How to bulk set "Managed Locally" for a group of students or staff
- How does an Administrator view the Duplicates Report and delete the Duplicate Profiles?
- How does an Administrator do the Roll-Over Process for Schools without Integration?
Incident Reports & Student Logs
eForms
- How Do I Add a Link to a Self-Service Form Into My Email or Website?
- Using the Simple Cart Tool for Payments (Community and Group Editions)
- Custom Fields (Community and Group Editions)
- How to delete partially completed Self Service eForms (Community and Group Editions)
- How to View Previous eForm Responses (Community and Group Editions)
- Custom Fields (Australia) (Community and Group Editions)
Groups
- Group Triggers
- How to import groups into Operoo? (Group Edition)
- How to export student medical conditions in Operoo (Group Edition)
- How does an Administrator create groups (Drag and Drop/Manual)?
- How does an Administrator delete a Group?
- How does an Administrator assign Staff Carers to a group or an eForm?
Integration
- Operoo SchoolStatus Classic Permissions (Group Edition)
- Operoo eSchoolData (eSD) Contact Sync and Permissions (Group Edition)
- Syncing student photos via Wonde (UK SIMS only) (Group Edition)
- Updating the "Source of permissions for Contacts (parents/guardians) on Student Records" (Wonde UK schools only) (Group Edition)
- The differences between Custom and Standard eSD Endpoints - eSchoolData (Group Edition)
- Not using Custom eSD Endpoints - eSchoolData (Group Edition)
Forms and Flows General FAQs
- New York City Pre-Registration Instructions
- [Webinar Recording] Quick Wins with SchoolStatus Forms & Flows: Planning for the 2026-27SY
- Creating Your New Forms & Flows Account
- Linking Parent Accounts for Siblings in Forms & Flows
- Assigning Teachers to Their Corresponding Class Groups (District Model – NYC Specific)
- Assigning Teachers to Their Corresponding Buildings or Organizations (District Model – NYC Specific)
Forms & Flows - Community Edition only
General Questions
- UPDATING STUDENT INFORMATION (GENDER, DATE OF BIRTH, NAME)
- I need to ask my school or club a question
- How can I view or change my response to a form?
- Top FAQ's for Operoo Administrators & Teachers/Staff
- Top FAQ's for Parents/Guardians
- What edition of Operoo am I using?
Messaging: SMS, Email and News
- 🚀 What’s New: Revamped Messaging Page
- Notifications when SMS Balance is running low
- Message Centre (Group Edition)
- Operoo News
- Student/Parent Contact Notifications - SMS and Emails (Group Edition)
- Send messages only once to parents with multiple children (Group Edition)
Mobile App
- How does a user get their login details to register the Operoo Mobile App when Single Sign On (SSO) is enabled (Group Edition)
- How to change the login region on Operoo mobile app
- Allowing Staff to Send Push Notifications (Group Edition)
- How does a Staff Carer access care profiles when there is no internet access?
- How to set-up Touch ID or Pin code on the Operoo mobile application?
- How to download data for offline access?
Payments
- How To Refund a Payment in Operoo
- How can administrators see additional Stripe payment details
- How to set up payments with installments
- How do I set up and allow a manual payment in eForms?
- How do I accept a manual payment?
- How to record a payment made outside of Operoo eForm system?
Photos
Reports
- How does a Staff member generate reports? (Group Edition)
- How can I see changes that have been made to student record? (Group Edition)
- How to Export Staff into a CSV spreadsheet (Group Edition)
- How to Export Student Contacts into a CSV (Group Edition)
- Operoo identifiers that can be used with thin reports
- Can I create my own report template? (Group Edition)
Roll Call
Security
- SSO Troubleshooting (Group Edition)
- Configuring Operoo SSO v2 (Group Edition)
- Whitelisting URLs and IP Addresses
- Using SSO with Operoo (Group Edition)
- Bulk Set Permission for Student Contacts (Group Edition)
- Setting up SAML in Active Directory Federation Services (Group Edition)
Set-up guides
- Checklist and important information for SIMS schools completing a phased implementation (Group Edition)
- How does an Administrator select to receive Automated Notifications from Operoo
- Increasing User Adoption
- How to manually add staff members from the District level to the school level for integrated districts (Group Edition)
- How to install the Operoo SIMS Sync Agent (Sync-Monkey) (Group Edition)
- Introduction templates, images and other resources for customers to introduce Operoo to users
Smart Groups
- New Logic Option when creating groups & assigning eForms
- New, Powerful Filtering Options when creating groups & assigning eForms
- How does an Administrator create Smart Groups and assign eForms using Filters?
- Creating Smart Groups and Assigning eForms using the Shared Profile filter
- Creating Smart Groups and assigning eForms using the Request filter
- How does an Administrator create Smart Groups and assign eForms using the eForm Responses filter?
Settings
- Administrator Roles
- Staff / Group Carer Permissions
- Disabling and enabling users to update their contact details in their Operoo Central (Group Edition)
- How do I change my preferred language in Operoo Central?
- How to remove an Administrator?(Group Edition)
- How to update Default Contact Permissions?(Group Edition)
User Accounts
- Account Selector
- Switch between accounts by using linked accounts
- Advanced search for Administrators
- What an Administrator can do if a parent has a deactivated account (Group Edition)
- Why has my account been deactivated? (Group Edition)
- Bulk print login credentials or bulk export login credentials to CSV (Group Edition)