Learning Lab
Attachments
- Change Preferred Language for Student Contact (Group Edition)
- How does an administrator change the name of a member with an existing profile? (Group Edition)
- New Data Import Process For Former IO Classroom Schools
- Delegated eForms
- Operoo with ICON Integration via Wonde
- Upload multiple images/PDFs when responding to an eForm in Operoo (Community and Group Editions)
Operoo Account
- How to create a test Student Profile (Community Edition)
- How to create a test Student Profile (Group Edition)
- Do I need my Operoo credentials if my school uses a school portal with SSO?
- I Don't Have Access To My Old Email Address Anymore (Community Edition)
- I am not receiving the password reset email (Community and Group Edition)
- I have multiple accounts / Why do I have several usernames? (Group Edition)
Care Profiles
- Colour Guide: Medical Condition Risk Level (Group Edition)
- User is unable to find your profile request as they have an existing Operoo account
- How to change parent IDs
- How to bulk set "Managed Locally" for a group of students or staff (Group Edition)
- How does an Administrator view the Duplicates Report and delete the Duplicate Profiles? (Group Edition)
- How does an Administrator do the Roll-Over Process for Schools without Integration? (Group Edition)
Incident Reports & Student Logs
- Customisable Student Logs
- How does an Administrator add an Injury Report? (Community Edition)
- How does an Administrator generate and export Injury Reports?
- How does a Staff Carer create an Incident or Injury Report? (Community Edition)
- How does an Administrator share an Injury Report with Profile Owners?
eForms
- Custom Fields
- How to delete partially completed Self Service eForms
- How to View Previous eForm Responses
- Custom Fields (Australia)
- How To Bulk Archive eForm Responses
- How to add a private note when approving an eForm submission
Groups
- Group Triggers
- How to import groups into Operoo? (Group Edition)
- How does an Administrator archive a single group? (Community and Group Edition)
- How to export student medical conditions in Operoo (Group Edition)
- How does an Administrator view the details of an archived group, profile, or eForm? (Community Edition)
- How does an Administrator create groups (Drag and Drop/Manual)?
Integration
- Operoo eSchoolData (eSD) Contact Sync and Permissions
- Syncing student photos via Wonde (UK SIMS only)
- Updating the "Source of permissions for Contacts (parents/guardians) on Student Records" (Wonde UK schools only)
- The differences between Custom and Standard eSD Endpoints
- Not using Custom eSD Endpoints
- eSD with Custom Endpoints
General questions about Operoo
- I need to ask my school or club a question
- How can I view or change my response to a form? (Community and Group Editions)
- Another parent gave me access to Operoo but I’m not receiving notifications. (Community Edition)
- Top FAQ's for Operoo Administrators & Teachers/Staff
- Top FAQ's for Parents/Guardians
- What version of Operoo am I using? Community Edition or Group Edition?
Messaging: SMS, Email and News
- Notifications when SMS Balance is running low
- Message Centre
- Operoo News
- How does an Administrator Import Secondary Notification Details (Email Address and Phone Number) for Existing Profiles? (Community Edition)
- Student/Parent Contact Notifications - SMS and Emails (Group Edition)
- Send messages only once to parents with multiple children (Group Edition)
Mobile App
- How does a user get their login details to register the Operoo Mobile App when Single Sign On (SSO) is enabled
- How to change the login region on Operoo mobile app
- Allowing Staff to Send Push Notifications
- How does a Staff Carer access care profiles when there is no internet access?
- How to set-up Touch ID or Pin code on the Operoo mobile application?
- How to Add attachments to Medical Conditions on a Smartphone? (Community Edition)
Payments
- How To Refund a Payment in Operoo
- How can administrators see additional Stripe payment details
- How to set up payments with instalments
- How do I set up and allow a manual payment in eForms?
- How do I accept a manual payment?
- How to record a payment made outside of Operoo eForm system? (Community and Group Editions)
Photos
Reports
- How does a Staff member generate reports? (Group Edition)
- How can I see changes that have been made to student record? (Group Edition)
- How to Export Staff into a CSV spreadsheet (Group Edition)
- How to Export Student Contacts into a CSV (Group Edition)
- Operoo identifiers that can be used with thin reports
- Can I create my own report template?
Roll Call
Security
- SSO Troubleshooting
- Configuring Operoo SSO v2
- Whitelisting URLs and IP Addresses
- Using SSO with Operoo
- Bulk Set Permission for Student Contacts
- Setting up SAML in Active Directory Federation Services
Set-up guides
- Checklist and important information for SIMS schools completing a phased implementation
- How does an Administrator select to receive Automated Notifications from Operoo
- Increasing User Adoption
- How to manually add staff members from the District level to the school level for integrated districts (Group Edition)
- Installation Guide (Community Edition)
- Spreadsheet for uploading Profiles (Community Edition)
Sharing and Privacy
- How does a User transfer the ownership of a profile?(Community Edition)
- How does a Profile Owner change the Access Level of an Authorised Carer? (Community Edition)
- How does a User Share a Profile with an Organisation? (Community Edition)
- How does a User Share a Profile with a Second Parent or Carer? (Community Edition)
- How does a User check the list of organisation or individual the profile has been shared with? (Community Edition)
- My child’s sport club and school are using Operoo. Do I need to enter the details twice? (Community Edition)
Smart Groups
- New Logic Option when creating groups & assigning eForms
- New, Powerful Filtering Options when creating groups & assigning eForms
- How does an Administrator create Smart Groups and assign eForms using Filters?
- Creating Smart Groups and Assigning eForms using the Shared Profile filter
- Creating Smart Groups and assigning eForms using the Request filter
- How does an Administrator create Smart Groups and assign eForms using the eForm Responses filter?
Settings
- Administrator Roles
- Staff / Group Carer Permissions
- Disabling and enabling users to update their contact details in their Operoo Central
- How do I change my preferred language in Operoo Central?
- How to remove an Administrator?(Group Edition)
- How to update Default Contact Permissions?(Group Edition)
User Accounts
- Account Selector
- Switch between accounts by using linked accounts
- Advanced search for Administrators
- What an Administrator can do if a parent has a deactivated account (Group Edition)
- Why has my account been deactivated?
- Bulk print login credentials or bulk export login credentials to CSV (Group Edition)