There are two versions of Operoo
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Community Edition - This is a user shared model that allow the user (i.e. parent or carer) to share the one profile with many organisations. Here the user (Carer) signs in to Operoo Central using their email address.
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Group Edition - This is an organisation (i.e. school) controlled model that creates user accounts unique to their Operoo System and Here the user (carer) signs into Operoo Central using the Username provided by the organisation (i.e. school). There is no sharing profiles with other organisations in this version of Operoo.
Users with an existing Operoo Community Edition account can only share their profiles with other organisations using Operoo Community Edition.
You cannot share profiles from your Operoo Community Edition account with organisations using Operoo Group Edition.
So what happens if you already have an Operoo Community Edition account but your school is using Operoo Group Edition?
You will need to treat these accounts as two separate accounts. When responding to requests from the school you need to make sure that you sign into your school provided Operoo account with your Username, i.e. smith001
If the parent is already signed into another Operoo account (ie. in another browser tab) or they did not sign out of their other account but just closed the tab (browser window),
They will be signed into that account. The browser remembers. So when trying to assist parents, make sure parents have logged out of any other Operoo accounts first.
If a parent signs into Operoo using their email address, and that email address is connected to another Operoo Account, it should display a screen similar to below.
From here it should be obvious to the parent which account belongs to which organisation:
The 'Forgot your password' screen says 'email address or username'. Be sure that the parent is resetting the password to the correct account.