Here are the possible reasons why emails are not being sent to a Care Profile Owner (i.e., parents, carers, students, or staff):
- Email is non-existent
- Undeliverable email (server was temporary unavailable so we can retry sending another)
- Mailbox is full
- Vacation/Auto Reply is turned on
You can check the status of an email by doing the following steps:
1. Click on the three horizontal lines icon on a Profile.
2. Click Audit Trail.
3. Look for the status of an email in the Status column.
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