At SchoolStatus Forms & Flows, we've designed our platform to provide a simple and secure way for schools and districts to collect payments from families for items like activity fees, field trips, or device insurance.
To ensure clarity on how payments work, here’s an overview of our functionality and the process for handling refunds.
How Payments Work in Forms & Flows
- Our Role: Forms & Flows acts as a secure gateway for payment requests. We create the forms, send them to families, and record their payment responses and status (e.g., "Paid" or "Pending").
- Stripe's Role: The actual processing of money, including the secure collection, transfer, and management of funds, is handled entirely by Stripe, our trusted payment processing partner. This means Stripe's secure systems manage all transactions.
Our Policy on Refunds
Forms & Flows is designed for one-way, inbound payments only. It is not currently possible to process refunds or issue payments back to families directly through our platform.
If a refund needs to be issued to a family, your district's financial office will need to manage that process externally.
How to Issue a Refund
Since the funds were processed by Stripe, the refund must be initiated through one of these two methods:
- Through Your Stripe Dashboard: The most direct method is for your finance team to issue the refund through your organization's dedicated Stripe account dashboard. Stripe provides full refund capabilities there.
- Through Your District's Financial System: Alternatively, your district can process the refund through its own internal financial systems or bank, outside of Stripe.
For questions about issuing a refund, please contact your district's finance or administration department. They will be able to guide you through the correct process.