If your form includes an approval stage but the designated approval group has no members assigned to it, the form will not be automatically approved. The submission will remain stuck in a "Pending Approval" state indefinitely.
How It Works:
- The system is designed to follow the workflow you build. If an approval step exists, it requires manual action from an assigned approver to move forward.
- An empty approval group is treated as a configuration error, not a bypass. The system cannot complete a step that has no one responsible for it.
How to Fix It:
To resolve this and allow submissions to be approved, you have two options:
- Add Members to the Approval Group: This is the recommended solution. Navigate to your Approval Groups settings and assign at least one person to the group used in the form.
- Edit the Form's Workflow: If approval is no longer required, you can edit the form and remove the approval stage entirely.
Best Practice to Avoid This:
Always double-check your form's workflow and ensure that any approval groups you use have active members before sending the form out.
Here are some relevant articles that can be helpful: