Messaging: SMS, Email and News
Message Centre
Group Edition The Message Centre is the hub for sending messages in Operoo. It the place to go for: sending messages to multiple students or staff not in any specific groups sending messages to multiple groups at once (or a single group) Seeing all ...
Operoo News
For Community and Group Editions You can use Operoo’s News feature to send announcements, event notifications, school news items, reminders, newsletters, class or team information, and much more! It’s a great alternative to using email, text messages ...
How does an Administrator Import Secondary Notification Details (Email Address and Phone Number) for Existing Profiles? (Community Edition)
This article will guide the Administrators how to import secondary notification details into existing profiles. 1. Generate a spreadsheet in either .csv, .xls or .xlsx format. The spreadsheet must contain the members' Profile ID and Full Name as well ...
Student/Parent Contact Notifications - SMS and Emails (Group Edition)
For Group Edition When a school enables messaging for parents, all parents will start receiving messages to log into their account and change their password. An email will be sent if the contact has an email address An SMS will be sent if the ...
Send messages only once to parents with multiple children (Group Edition)
For Group Edition When sending the same message to groups of students, you only want the message to be sent once for each student contact (parent, guardian, etc). To ensure the message is sent only once, make sure to check the checkbox shown in the ...
How do staff send an email, SMS or push notification to people in a Group or an eForm? (Group Edition)
For Group Edition Staff can send messages to everyone in a group or an eForm using SMS, Email or Push notifications. Follow the steps below on how to do this. SENDING SMS/EMAIL/PUSH TO A GROUP 1. Log in to Operoo 2. Click on the group or eForm ...
How to view the emails sent to a parent/guardian?(Group Edition)
For Group Edition What is the Audit Trail? Communications that parents/guardians receive from the organisation can be seen in the Audit Trail. The Audit Trail contains: Student Verification reminders eForm requests SMS messages sent Carers who have ...
How does an Administrator check the Communications Records of a Care Profile?
For Community and Group Editions Communications that Care Profile owners (i.e., parents, club members, adult participants, employees, etc.) receive from your organisation can be seen in the Audit Trail. The Audit Trail contains: Profile request ...
Why emails are not being sent to the Care Profile Owner?
For Community and Group Editions Here are the possible reasons why emails are not being sent to a Care Profile Owner (i.e., parents, club members, adult participants, employees, etc.): Email is non-existent Undeliverable email (server was temporary ...
How does an Administrator send one email per family?(Community Edition)
For Community Edition Administrators can send an email to all Profile Owners to notify them about important updates or details. If the Administrator would like to avoid sending multiple emails to a Profile Owner who has more than one child enrolled ...
How does a User stop receiving reminder emails?
For Community and Group Editions Emails from Operoo fall into two categories. If you have not yet signed up for a Operoo account, and you are receiving emails... 1. Click on the link provided in the email and fill out the sign-up form provided. 2. ...
How does an Administrator provide an access for the Staff Members to send SMS? (Community and Group Edition)
For Community and Group Editions As an Administrator, you can now limit the Staff Members' (i.e., teachers, club coaches, team managers, supervisors, etc.) ability to send SMS messages to a group. This can be done through the Organisation's Settings ...
How does an Administrator send an email to members of a Group or an eForm? (Community Edition)
For Community Edition This article will show you how to send emails to all members in a particular Group or eForm or to a collection of individual profiles that you can select manually. 1. Sending an email to a group 2. Sending an email to the eForm ...
How does an Administrator send SMS or Text Messages? (Community Edition)
For Community Edition SMS Key Points Operoo allows the administrators to easily send SMS messages (text messages) in a number of ways. SMS messages are charged at 0.07 cents each (including GST) for Australia. SMS messages are charged at $0.01 USD ...
How does an Administrator add SMS credits to the account?
For Community and Group Editions In order for the Administrator and Staff Carers (i.e., teachers, club coaches, team managers, supervisors, etc.) to send SMS to the members or participants of the organisation, an SMS package needs to be purchased ...
How does an Administrator disable the email reminder of a Care Profile? (Community Edition)
For Community Edition Administrators can disable email reminders that are being sent to Care Profile Owners (i.e., parents, adult club members, adult participants, employees, etc.). Here's how you can stop the system from sending email reminders to a ...
Why a User is unable to get email notifications for a shared Care Profile? (Community Edition)
For Community Edition Organisations can send email notifications to the (1) Care Profile Owner and (2) Secondary Carer. If the Care Profile Owner already has shared the care profile with you, kindly ask the organisation's administrator to add your ...
How does a Staff Member send SMS Messaging through the Operoo System? (Community Edition)
For Community Edition Staff Members (i.e., teachers, club coaches, team managers, supervisors, etc.) can send SMS messages directly through the Operoo system. It is a great way to give Profile Owners (i.e., parents, adult club members, adult ...
How does a Staff Carer send an email to members of a Group or an eForm? (Community Edition)
For Community Edition Staff Carers (i.e., teachers, club coaches, team managers, supervisors, etc.) can send emails to all members of a group or an eForm, customise the message and attach a PDF file if needed. Please follow the steps below on how to ...
When are profile request and eForm notification emails sent?
For Community and Group Editions When are Profile Request emails sent? If messaging for Parent eForms is enabled when adding a single or multiple profile requests, the email is sent immediately. If messaging is already enabled after profile requests ...
Who will receive the profile owner's reply to the Operoo emails? (Community Edition)
For Community Edition Operoo emails are being sent out to Profile Owners (i.e., parents, adult club members, adult participants, employees, etc.) when the Organisation requests them to take action. Profile Requests When Profile Owners respond to the ...
How does a User mark an email as Not Junk/Spam (webmail)?
For Community and Group Editions Operoo notifications sometimes end up in Junk/Spam folder. To fix this, you will need to mark one of these notifications as Not Junk/Spam and add our email address as one of your contacts. Please follow the ...
How does a User mark an email as Not Junk/Spam (iPhone)?
For Community and Group Editions This article shows how to mark a message as Not Junk/Spam using an iPhone device. The steps below also work for other email providers such as Outlook and Yahoo. 1. Go to your Mailboxes and tap on Junk. 2. Depending on ...
How does an Administrator send one newsletter per family? (Community Edition)
For Community Edition Administrators can use Operoo for sending newsletters to all families or profile owners by following the steps listed below: 1. For All Students or All Members group, hover your mouse over the group icon on the Organisation name ...