Why does a User receive emails about a sign-in from a new device? – Operoo

For Community and Group Editions

'Sign-in from a new device' email is a security feature to inform users that their account has been accessed in a different way. It offers the user an opportunity to review whether their account has been compromised. Users often trigger these emails themselves.

Here are the common reasons why an email about a sign-in from a new device is being sent:

You may have been using a browser like Internet Explorer and changed to Google Chrome.
Your browsing history or cookies may have been deleted.
Browser may have been updated - some browsers have automatic updating.
Change in internet provider (i.e. Bigpond to iinet).
Log in from another country.
Change in computer platform (i.e. Mac to Windows).

You can verify if your account has been opened on a new device by checking the “Recent Sign-Ins" on your Operoo homepage. Please check if the information saved there matches with actual times that you have logged in.

1. Log in to your Operoo account.

2. On the top of the page, click on My Account and select Recent Sign-Ins.

3. You will see a list of your recent sign-ins, including the date, time, platform, browser, country, sign-in method, status, and device ID (a specific ID generated by the system for your device).

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