Security
SSO Troubleshooting
For Group Edition We've put together a list of common issues encountered by users when setting up SSO together with the solutions. We will continue to add to this article as we come across other common issues. 1. Make sure SSO has been enabled in ...
Operoo SSO v2
For Group Edition This is a technical article and is meant for use by technology teams 1. Open Operoo SSO Settings page Once the SSO feature is enabled, navigate to Settings > SSO Settings v2 2. Create Operoo SSO Settings From the Operoo SSO Settings ...
Whitelisting URLs and IP Addresses
To use CareMonkey on a browser and the Operoo mobile app, your device must be able to access the following URLs. Operoo IP Addresses are not static so only URLs should be used. AU Region groups.operoo.com EU Region eu.operoo.com US Region ...
Bulk Set Permission for Student Contacts
For Group Edition You're now able to set permissions for student contacts in bulk. Here's how: 1. Go into Configurations and click on Bulk Set Permissions Now 2. Choose the Relationship Type you'd like this change to affect 3. Confirm changes Select ...
Setting up SAML in Active Directory Federation Services
For Group Edition This is a technical article and meant for use by technology teams 1. Open the AD FS Management Console. 2. In the Actions pane, click Add Relying Party Trust 3. On the Welcome step, click Start 4. Select Import data about the ...
What is SAML?
For Group Edition Security Assertion Markup Language (SAML) is an open standard for exchanging authentication and authorisation data between parties, in particular, originating from a principal, the messages exchanged between identity provider and ...
How does a User turn on Two-Step Verification?
For Community and Group Editions Enable Two-Step Verification and protect your Operoo account with both your password and phone verification Two-Step Verification is an extra layer of security recommended for all Operoo Administrators and Staff. ...
Is the Operoo system secure?
For Community and Group Editions The Operoo system uses sophisticated security measures to keep data safe. Detailed information about Operoo security can be found on our website here.
Why does a User receive emails about a sign-in from a new device?
For Community and Group Editions 'Sign-in from a new device' email is a security feature to inform users that their account has been accessed in a different way. It offers the user an opportunity to review whether their account has been compromised. ...