Operoo Account
How to create a test Student Profile (Community Edition)
For Community Edition There are times where an Administrator might want to set up a test Student Profile (with a test parent or carer account) so they can see exactly what a parent or carer will see. This test Student Profile can be created in your ...
How to create a test Student Profile (Group Edition)
For Group Edition There are times where an Administrator might want to set up a test Student Profile (with a test parent or carer account) so they can see exactly what a parent or carer will see. This test Student Profile can be created in your ...
Do I need my Operoo credentials if my school uses a school portal with SSO?
Groups Edition Only Accessing Operoo directly (outside of your school portal) Once your school has created your Operoo account, Operoo will automatically email users their Operoo login credentials. Users can use these Operoo credentials to sign in ...
I Don't Have Access To My Old Email Address Anymore (Community Edition)
For Community Edition Even if you don't have access to your email inbox anymore, you can still sign in to your Operoo account that uses that old email address. Just go to the Operoo Sign In Page and type your old email address and your ...
I am not receiving the password reset email (Community and Group Edition)
For Community and Group Editions 1. If you are not receiving the password reset email in your Inbox, try looking in your "Junk" or "Spam" folder. Do not try to reset multiple times within a short interval. Once or twice is enough and wait for 5 to ...
I have multiple accounts / Why do I have several usernames? (Group Edition)
For Group Edition If you have more than one Operoo account (username) you can link them together so that you only need to sign in to one of them. Then you can easily switch between your accounts. To link your accounts see this article Switch between ...
I Forgot My Email Address (Community and Group Editions)
(For Community and Group Editions) If you've forgotten the email address you use for your CareMonkey account, there is only one thing to do. You'll need to ask your school, club or group what email address they are using for your account. Please ...
I forgot my username (Group Edition)
For Group Edition If you've forgotten your Operoo username, there are two things you can do: 1. Search your inbox for an email with a subject line that has "New Account Creation for" or an email from "Operoo Administrator". Be sure to check ...
I can't sign in - account or password problems (Community and Group Editions)
For Community and Group Editions Having a problem signing in? What to do Here are the most common issues. Click on your issue for instructions. Forgot my username Forgot my email address Forgot my password I'm getting an error - 'Incorrect username, ...
Student Logins
For Group Edition Student Logins give schools the option of providing senior students with access to forms that relate to them directly. Students will be given their own login details similar to teachers, parents and guardians. Once your school has ...
What you need to do if your organisation's domain name changes (Community Edition)
For Community Edition Operoo uses staff email addresses to link a staff members' Operoo profiles with your organisation. If an organisation (school, club, etc) changes its domain name and updates all their staff email addresses to use the new ...
How do I sign up? My school/club is using Operoo
There's nothing for you to do until you receive an email invitation. The invitation will contain a link for you to click which will allow you to create your Operoo account and access the system. If you haven't received the email: maybe the ...
How to verify if I am logging in to the right Operoo server? (Community and Group Editions)
or Community and Group Editions Operoo has three servers depending on your region. These regions are: Asia Pacific Europe USA When visiting Operoo's website, you will be redirected to the correct login page based on your location. If you are logging ...
How does an Administrator configure the Medical Form Settings? (Community Edition)
For Community Edition Medical Form is designed to customise your Group Settings and includes more questions in a care profile. Log in to Care Monkey as an Administrator and click the 3 horizontal lines on the Medical form. There are six sections of ...
How does an Administrator create or add new Administrators?
For Community Edition As an Administrator of an Organisation, you can also provide an Administrator access to your colleagues or Staff Members without having to compromise the security of sharing passwords. There are currently two Administrator ...
How does an Administrator customise the automatic log out feature of Operoo?
For Community and Group Editions With this new functionality, Administrators can customise how long they are inactive before the Operoo system automatically logs them out. The current default is left blank which means it is set to 1 hour. For ...
How does an Administrator view the Profile Request Email Templates? (Community Edition)
For Community Edition Administrators can see a preview of the emails that the Operoo system will send to the Profile Owners. To view the preview of these emails, please follow these steps: 1. Log in to your Operoo Administrator account. 2. Go ...
How does an Administrator Delete or Close an Organisation's Operoo Account?
For Community and Group Editions There may be instances when you have to delete an Organisation from the Operoo system. Here is what you need to do to delete an Organisation. 1. Sign in to your Operoo Administrator account. 2. Go to the Settings. ...
How does an Administrator update the Frequency of Profile Update Notifications? (Community Edition)
For Community Edition This is a feature that will allow the Organisation to remind the Care Profile Owners (i.e., parents, club members, adult participants, employees, etc.) via email to make sure that their profiles are up to date. This applies to ...
How does an Administrator view the changes made by all Administrators? (Community Edition)
For Community Edition The Administrator can view the changes that were made to the account by all Administrators by doing the following steps: 1. Go to Reports/Archives. 2. Click on Member Changes Report. 3. You will see a list of all the changes. ...
How does an Administrator search for Carers?
For Community and Group Editions Searching for a Staff Carer is really simple. This article will show you how. 1. Go to the Staff Administration Screen 2. Type the name of the Staff Carer in the search bar. Related Articles: How does an Administrator ...
How does an Administrator add Multiple Staff Carers? (Community Edition)
For Community Edition If you have the Staff Carers' (i.e., teachers, team coaches, trainers, supervisors) information available in a spreadsheet, you can import it all at once rather than repeating the process for each carer. You'll need to prepare ...
How does an Administrator delete a Staff Carer?
For Community and Group Editions If the Staff Carer (i.e., teachers, team coaches, trainers, supervisors) is no longer part of the organisation, the administrator can delete him/her from their Operoo account. Here are the steps on how to delete a ...
How does a user change their email address?(Community Edition)
For Community Edition This article will guide Care Profile Owners (i.e., parents, adult club members, adult participants, employees, etc.) and Staff Carers (i.e., teachers, club coaches, team managers, supervisors, etc.) on how to change the email ...
How does a User change their password?
For Community and Group Editions This article will guide Care Profile Owners (i.e., parents, adult club members, adult participants, employees, etc.) and Staff Carers (i.e., teachers, club coaches, team managers, supervisors, etc.) on how to change ...
How does a User reset a password?
For Community and Group Editions This article will guide Care Profile Owners (i.e., parents, adult club members, adult participants, employees, etc.) and Staff Carers (i.e., teachers, club coaches, team managers, supervisors, etc.) on how to reset ...
What can a User search on?
For Community and Group Editions The search function in Operoo is available in Administrator account. Administrators A search will find matches or partial matches on the following: Person first and last name IDs Medical Conditions Email addresses ...
How does an Administrator enable the messaging for profiles? (Community Edition)
For Community Edition To allow the Organisation's Operoo account to start sending out Care Profile requests, as well as any external communication to Care Profile Owners (i.e., parents, adult club members, adult participants, employees, etc.), ...
How does an Administrator add or change the Organisation's logo?
For Community and Group Editions The Administrator can change the logo of the Organisation's Operoo account. This article contains the step-by-step procedures on how to do this. 1. Go to Settings. 2. Select Upload logo. 3. Add a new file by ...
How does an Administrator manage a Profile Locally? (Community Edition)
For Community Edition Important Note: If a member or parent simply does not want to complete the medical form, then DO NOT use the managed locally function. Refer to the article How does an Administrator allow a member or a parent to respond to an ...
How does a User Delete or Close an Account? (Community Edition)
For Community Edition Warning: Deleting Your Account is Permanent. This CANNOT be undone. When a User deletes his/her Operoo account, all account information will be permanently deleted (including Care Profiles and eForm responses). Any data you ...
How does a User add Working With Children details? (Community Edition)
For Community Edition Working With Children details are needed especially when volunteers are being requested in an event. In Operoo, there is a part of an eForm where Care Profile Owners (i.e., parents, adult club members, adult participants, ...
How does a User resend the Confirmation Email after creating a new account? (Community Edition)
For Community Edition If you can't find your verification/confirmation email after you create your account first check your spam/junk folders. If you still can't find it, you can resend the verification or confirmation email to yourself by following ...
How does an Administrator check the Profile Owners' details? (Community Edition)
For Community Edition In the reports page, there is a part where an Administrator can view some of the Care Profile Owners' (i.e., parents, adult club members, adult participants, employees, etc.) details when needed. To see the report, you can do ...
What information does the Administrator see when an eForm or a Care Profile or a Group has been archived? (Community Edition)
For Community Edition Once an eForm or a Care Profile has been archived, only the Organisation’s Operoo Administrator can view the details. Staff Carers (i.e., teachers, club coaches, team managers, supervisors, etc.) won’t be able to access the ...
How does an Administrator change the details shown in the email notifications? (Community Edition)
For Community Edition Administrators can customise the Organisation name, Administrator name, Administrator title and Administrator email by doing the either of the following: First Option 1. Go to Settings. 2. Use the override Administrator Name, ...
How does a User stop receiving Profile Request notifications (Email/SMS) from Operoo? (Community Edition)
For Community Edition Profile Owners (i.e., parents, adult club members, adult participants, employees, etc.) will continue to receive Email or SMS notifications for the following reasons: An account and profile hasn't been created yet. An account ...
How does an Administrator configure the Frequency of the Profile Request Reminder Emails? (Community Edition)
For Community Edition This setting allows an Organisation to set the frequency of the email reminders to be sent to the Care Profile Owners (i.e., parents, club members, adult participants, employees, etc.). Please note that doing the steps below ...
How does an Administrator change his/her account’s email address? (Community Edition)
For Community Edition This article will guide Administrators on how to change the email address associated with his or her Operoo account. 1. Log in to your Operoo account using your current email and password. 2. Go to My Account > Edit My Account. ...
How does an Administrator change his/her account's password?
For Group EditionThis article will guide Administrators on how they can change the password of their Operoo account. 1. Log in to your Operoo account using your current email and password. 2. Go to My Account > Change My Password 3. Enter your ...
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