Student/Parent Contact Notifications - SMS and Emails (Group Edition)

For Group Edition

When a school enables messaging for parents, all parents will start receiving messages to log into their account and change their password.

     

1. An email will be sent if the contact has an email address
   
2. An SMS will be sent if the contact does not have an email address but has a mobile phone number.

How often are messages sent?

• When messaging is enabled, an Email/SMS will be sent once to the contact.

Then, once a day we check each unverified contact and send another message if:

• the last sent message was more than 7 days ago AND total number of account verification messages sent is less than 10

The process will reset if the parent changes their email or mobile number

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